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Azure Support REST API’s are generally available

By Ashok Nalam on 19 Apr 2020 | Category: Microsoft Azure | Tagged: azure Microsoft Azure Portal API

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Azure Support REST API’s are now generally available. Now we can create and manage support tickets programmatically from our applications.

With the Azure Support REST API’s, you can

Create support tickets related to technical, subscription management and service limits
Get list of all your support tickets
Full details about your support ticket
Filter the support tickets by status or created date
Add new communication operations to support tickets

API Availability

API’s are available with Professional Direct, Premier, or Unified technical support plans.

API Links

Operations - https://docs.microsoft.com/en-us/rest/api/support/operations/list
Get Specific Azure Service - https://docs.microsoft.com/en-us/rest/api/support/services/get
List All Azure service - https://docs.microsoft.com/en-us/rest/api/support/services/list
Get problem classification details for a specific Azure service - https://docs.microsoft.com/en-us/rest/api/support/problemclassifications/get
Lists all the problem classifications available for a specific Azure service - https://docs.microsoft.com/en-us/rest/api/support/problemclassifications/list
Create Support Ticket - https://docs.microsoft.com/en-us/rest/api/support/supporttickets/create
Get Support Ticket - https://docs.microsoft.com/en-us/rest/api/support/supporttickets/get
List All support Tickets - https://docs.microsoft.com/en-us/rest/api/support/supporttickets/list
Update Support Ticket - https://docs.microsoft.com/en-us/rest/api/support/supporttickets/update
Adds a new customer communication to an Azure support ticket - https://docs.microsoft.com/en-us/rest/api/support/communications/create
List all communication of Support Ticket - https://docs.microsoft.com/en-us/rest/api/support/communications/list
Get communication of Support Ticket - https://docs.microsoft.com/en-us/rest/api/support/communications/get

All API's uses Azure Active Directory OAuth2 Implicit Flow for security.

For more details about Azure Support Rest API's documentation, refer link https://docs.microsoft.com/en-us/rest/api/support/

Alternative - Using Azure Portal

To create support ticket from Azure portal use link https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

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Ashok Nalam

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